Privacy Policies

The website www.koansiya.com is owned and operated by Filipa Ferreira da Silva and Koa 'n Siya (hereinafter referred to as "Koa 'n Siya"), individual businesswoman with Taxpayer Number 251 976 645 and with tax address at Rua da Bela Vista n1, 2560- 232, Paul - Torres Vedras.

Koa 'n Siya receives, collects and archives the information that the User adds on the website www.koansiya.com or provide in any other way.

Koa 'n Siya collects the User's IP address to connect the computer to the Internet; login data; email address; password; computer and internet information and purchase history.

Koa 'n Siya uses tools to measure and collect browsing information and the equipment used, including page response time, total time spent on certain pages, browsing actions and patterns, page interaction information, and the methods used to leave the page.

Koa 'n Siya collects personally identifiable information (including name, email, password, means of communication); payment details (including credit card information), comments, feedback, recommendations and personal profile.

When carrying out a transaction on the website www.koansiya.com As part of the procedure, Koa 'n Siya collects the personal information you provide such as your name, address and email address.

Koa 'n Siya collects this Personal and Non-Personal Information for the following purposes only:

To provide and operate the Services;
To notify you of changes to the Service;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which may be used by us or our business partners to provide and improve our respective services;
To comply with any applicable laws and regulations;

Koa 'n Siya's business is hosted on the Wix.com platform. Wix.com provides an online platform that allows Koa 'n Siya to sell products and services to its customers. Your information may be stored in the Wix.com database. Wix.com stores your information on secure servers behind a firewall.

Wix.com complies with PCI DSS (Payment Card Industry Data Security Standards (PCI DSS) rules and is recognized as a Tier 1 vendor. PCI DSS is an information security standard for organizations or businesses that accept payments with This standard helps create a secure environment, improving the quality of cardholder data and reducing credit card fraud.

Koa 'n Siya may contact you to notify you of your account, to assist you in resolving an issue relating to your account, to resolve a payment dispute, to collect fees or debts, for surveys or questionnaires, for news about our company or for any other reason that it is necessary to review our agreement, in accordance with local laws. For this purpose, Koa 'n Siya may contact you via email, telephone, text messages and post.

At times, Koa 'n Siya may share its Users' personal data with third parties whom it trusts. When sharing personal data, Koa 'n Siya creates mechanisms to protect its Users' personal information and to comply with personal data protection standards. Koa 'n Siya never sells its Users' personal information.

Cookies are files with a small amount of data that may include an anonymous unique identifier.

Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.

Koa 'n Siya uses functional cookies and analytical cookies.

Functional cookies ensure that the website www.koansiya.com works correctly. These cookies ensure, for example, that:

the products that the User adds to their shopping cart are saved while shopping;
the data that the User enters during the ordering process is stored securely;
the User may select different ways of delivering and paying for their order;
the way the User views the website is optimized for his/her screen;
the User does not need to change the language of the website at each visit;
the user does not need to re-enter the same login data;
the User receives product recommendations suited to his taste and demand.

Analytical cookies collect statistical data related to website users www.koansiya.com . Koa 'n Siya uses cookies to:

record the number of people visiting the website and for statistical information;
perform analysis to make visitor visits as pleasant and functional as possible;
optimize various Google services, such as Google Analytics and Google My Business.

USER RIGHTS

At any time, the User has the right to:

The right to access, update or delete the information we have about the User. Whenever it is not possible to erase your data due to legal issues, Koa 'n Siya will notify you, explaining why it is not possible to delete or erase your data;
The right of rectification. You will have the right to correct your information if that information is inaccurate or incomplete;
The right to object. You will have the right to object to the processing of your personal data. In some cases, Koa 'n Siya may have legitimate reasons to continue processing your data, however, it will always inform you of this;
The right of restriction. You can ask to suspend the processing of your personal data in certain circumstances;
The right to data portability. You will have the right to request the transfer of your personal data to you or to a third party you have chosen, it must be in a structured, commonly used and machine-readable format. However, this can only be done with automated information that you have provided to us;
The right to withdraw consent. Withdraw consent at any time, but this may mean that we will not be able to continue to provide certain products or services. You will always be informed if this is the case.

If the User of this website does not want more than possible for Koa 'n Siya to collect their personal information, the User should contact us at info@koansiya.com .

This Privacy Policy is effective August 26th, 2023 and will remain in effect, except with respect to any future changes which will be effective immediately after being posted on this page.

Koa 'n Siya reserves the right to update or change the Privacy Policy at any time and the User should check this Privacy Policy periodically.

Any changes to this Privacy Policy will be notified to the User via the email address provided to us, or by placing a prominent notice on the website www.koansiya.com.

If you have any questions, contact us!

Email: info@koansiya.com

Phone: (+351) 912 378 714

Privacy Policies

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